Volunteer Program Manager

  • 6 month contract possible extension
  • To $130K plus incentives
  • WFH or at easy to reach South Sydney office


This is an exciting opportunity to join a large Australian transport infrastructure hub that is at the heart of the tourism industry and the pulse of Australia's economy. They are a purpose and values driven organisation and this role is at the heart of walking the walk to ensure they are more than just a token website page.


This role is an integral member of the Customer Service team and is responsible for the day-to-day management of a large and diverse front-line volunteer team. You'll be a collaborative team leader who provides a structured, organised, communication focussed and motivated team environment.

Main responsibilities:

  • Delivery volunteer program and rosters to meet the needs of customers
  • Work collaboratively and in strong partnership with Operations, HR, Corporate Affairs teams
  • Develop and monitor budget expenditure including allocation of petty cash reimbursement and reconciliation of travel allowances to volunteers
  • Lead the recruitment, induction, training, and retention of Volunteer team
  • Deliver a robust program framework that recognises contribution and provides a rewarding community-based experience for the volunteer team
  • Nurture positive relationships by involving and motivating the team with clear directions, structure, and support
  • Initiate, plan and lead all Volunteer Program events including recognition functions, training opportunities and group social activities
  • Collaborate with internal and external stakeholders regarding service improvements identified through feedback initiatives
  • Provide support to the Service Delivery team during special events and peak periods that occur during the calendar year.

Skills and experience required:

  • Experience of handling complex diaries as an EA or rostering of staff or volunteers essential
  • Minimum 5 years previous experience of managing a large team or large group preferred
  • Strong administrative and organisational skills
  • Excellent computer skills, including a high degree of proficiency in Microsoft 365 suite
  • Ability to work independently and effectively manage time
  • Excellent people management and interpersonal skills
  • Highly motivated with a 'can do' attitude and hands on approach
  • Ability to work under pressure and manage a range of responsibilities simultaneously
  • A creative mind with a continuous improvement mindset
  • Experience in a roster-based environment preferred

This is a fast paced and customer-centric team environment where you'll be fully supported to ensure that you are set up for success. Interested? Interviewing now. Please apply via the link provided. For a confidential conversation please call Carole Edmunds on 0477 224416.

Apply for this job Reference # 210047105_163772767527025
Posted on: 24 November 2021 Contract Sydney CBD, New South Wales
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