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Customer Service Consultant (F/T or P/T)

THE COMPANY

Australian owned and operated since 1985, this company is in the packaging industry specialising in premium printing packaging in Mentone. They have some very well known and large retail brands/franchises across Australia who they partner with.

THE ROLE

They are looking for an experienced Customer Service Team Member who is passionate about being in a team that deliver the very best in customer service.

Working in a team of x4, some of the duties of the role include:

  • Managing customer service enquiries over the phone or via email
  • Taking and processing incoming sales orders
  • Provide accurate, valid and complete information by using the right methods/tools to our customers
  • Follow communication procedures, guidelines and policies
  • Be able to meet strict deadlines
  • Computer based tasks such as processing, credits and data entry
  • Take the extra mile to engage customers
  • Tracking orders in the system to meet client turnaround times
  • Liaising with the warehouse team
  • Administrative tasks
  • HOURS: EITHER Full Time : 8.30-4.30pm OR Part Time: 8.30am-12.30pm 5 days per week MON - FRI
SKILLS AND EXPERIENCE
  • Prior experience in a busy Customer Service Team ideally in packaging (although not essential)
  • Strong attention to detail
  • Strong organisational and planning skills
  • Self-starter with high levels of energy
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Should have the skill of versatility; they will have to adapt to many situations regarding the customer
  • Ability to problem solve effectively
  • Experience in using Pronto would be advantageous
If you are looking for a busy role within a growing, friendly and professional team then APPLY NOW!

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Apply for this job Reference # 210048053_164134183686569
Posted on: 5 January 2022 Full-Time Mentone, Victoria
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