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Customer Operations Officers

IPA is currently seeking applications from experienced Customer Service professionals for our clients call centre.

Our clients Contact Centre operates from 7am - 5:30pm, Monday - Friday. Suitable applicants will be required to have 100% availability across this spread of hours.
Once trained there is a rostered on call arrangement as well with associated on call allowances.

Requirements:
  • Previous experience in Customer Service roles, Reception, Call Centre, Banking, Retail, Hospitality etc.
  • Outstanding customer service skills and issue resolution skills, resilience is essential
  • Excellent computer skills in navigating systems and databases
  • Highly self-motivated and have the ability to work in a fast paced and structured environment
  • Able to handle repetitious work in a high pressured role
  • Ability to conduct yourself in a professional manner on all occasions in the workplace
The role:
  • Responding to customer enquiries via multi-channel communication methods and scheduling upfront activities to deliver end to end customer service
  • Proactive involvement in positively influence the business's safety culture
  • Supporting and working in team environment
  • Accurately and managing service order related activities

As a representative of IPA within our clients business we can guarantee you a fantastic relationship with your locally based Rockhampton Consultant who will have a very hands-on approach to your on-boarding in this role, with ongoing support.

4 weeks training is provided as well as ongoing mentor support.

You will form part of an amazing team, who are committed to supporting you, to achieve the business requirements in a fun and professional environment.

Don't delay, apply now to be considered!
Apply for this job Reference # 210036649_164211534811416
Posted on: 13 January 2022 Temporary Rockhampton, Queensland
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