Our client is an importer and wholesaler of a wide range of indoor and outdoor door mats and DIY flooring products. They are a 100% family owned and operated company based in Emu Plains. They have a fantastic permanent opportunity for a highly motivated and empathetic Accounts / Customer Service Officer to join their team.

The role requires a fast, achievable resolution of customer queries in a thoughtful empathetic tone which reflects the values of efficiency, flexibility and collaboration.


RESPONSIBILITIES:

• Respond to customer calls and requests in a timely and professional manner providing quotes, pricing, availability, ETA's, and product information;
• Follow up delivery information, ETA's, short deliveries and provide POD's as required;
• Manage and monitor sales orders to maximise efficiency including backorders;
• Arrange pickups and transfers as required;
• Allocation of corporate debtor payments;
• Debt collection calls and emails for debtors;
• Investigate and process credit claims.

REQUIREMENTS:

• Previous experience in a accounts / customer service role;
• Previous data entry experience;
• Excellent customer service skills;
• Superior phone manner;
• Great verbal and written communication;

If you are looking for a wonderful permanent opportunity, in a family owned business with a fantastic culture please Apply Now or send your resume to Nadia Rostirolla at nadia.rostirolla@ipa.com.au