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Accounts and Customer Service Officer

Our client is an importer and wholesaler of a wide range of indoor and outdoor door mats and DIY flooring products. They are a 100% family owned and operated company based in Emu Plains. They have a fantastic permanent opportunity for a highly motivated and empathetic Accounts / Customer Service Officer to join their team.

The role requires a fast, achievable resolution of customer queries in a thoughtful empathetic tone which reflects the values of efficiency, flexibility and collaboration.


RESPONSIBILITIES:
  • Respond to customer calls and requests in a timely and professional manner providing quotes, pricing, availability, ETA's, and product information;
  • Follow up delivery information, ETA's, short deliveries and provide POD's as required;
  • Manage and monitor sales orders to maximise efficiency including backorders;
  • Arrange pickups and transfers as required;
  • Allocation of corporate debtor payments;
  • Debt collection calls and emails for debtors;
  • Investigate and process credit claims.


REQUIREMENTS:
  • Previous experience in a accounts / customer service role;
  • Previous data entry experience;
  • Excellent customer service skills;
  • Superior phone manner;
  • Great verbal and written communication;


If you are looking for a wonderful permanent opportunity, in a family owned business with a fantastic culture please Apply Now or send your resume to Nadia Rostirolla at nadia.rostirolla@ipa.com.au
Apply for this job Reference # 210055826_165585635405420
Posted on: 22 June 2022 Full-Time Emu Plains, New South Wales
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