IPA was engaged by the Queensland Ambulance Service (QAS) to assist in the recruitment of Patient Transport Officer vacancies that had been identified for Indigenous candidates and for a number of vacancies in the QAS Cadet Program, which provides a vital link between specific Aboriginal, Torres Strait Islander and Samoan communities and advanced pre-hospital patient care.

The QAS vacancies were spread across its 290 locations across Queensland. Coordinating the project out of our Brisbane branch, IPA sourced candidates through Indigenous publications, community service providers, local Indigenous radio stations, the Department of Aboriginal Torres Strait Islander Partnerships and Indigenous Employment Strategy, as well as online job boards.  We also hosted a variety of information sessions at local community service and jobactive providers to ensure the entire market was canvassed for suitable applicants.

IPA coordinated and supported the QAS panel interviews throughout the state. We assisted in arranging Indigenous community members to sit on the panels to ease the candidates’ nerves and to ensure the interview’s remained sensitive to culture, which was very well received by the candidates and QAS panel members.

By the completion of the project, IPA had successfully placed 17 PTOs and 9 cadets.

Feedback from QAS was extremely positive:

“I have been pleasantly surprised with the ease of this recruitment process. The background work undertaken by IPA in seeking out and shortlisting a suitable group of applicants for interview was impressive particularly given the timeframes provided. I really appreciated your effort in arranging a suitable indigenous representative for the selection panel, this not only assisted the applicants to feel more at ease but also provided the panel with a unique opportunity to learn more about Indigenous culture.

-Senior Human Resource Consultant, QAS